Frequently Asked Questions
Is Help Attack! a nonprofit?
We are not. We are a cause focused company, based in Austin, TX. We can only succeed if what we do is also beneficial to the nonprofits and causes we help serve.
I can't find my cause on your website. How do I add it?
Nonprofits (501c3s) can register here. Organizations which are not 501c3s should contact us. Otherwise, you can suggest it to suggest@helpattack.com.
How do I donate?
Donations can be made using a credit card. After creating your pledge, you will see a link on your dashboard to donate anytime, and we will email you when your pledge is processed with a donation link.
Help! There's a problem with my donation!
Contact support@helpattack.com if you were unable to donate, have questions, or made a donation you didn't intend.
When does my credit card get charged?
Your credit card will only be charged automatically if, when making a donation, you specify you would like to keep the "card on file" and allow us to process future donations with it. Otherwise, we email you a payment link when your pledge is processed, usually 30 days after it starts.
How much of my money is going to the nonprofit?
91.75% of your money goes directly to the nonprofit. We wish it could be 100%, but there are costs associated with each transaction:
- Credit card fees are usually between 2 and 4%.
- We also work with partners (such as First Giving) which use a small percentage to support their operations as well. So, with FirstGiving, the total between credit card fees and transaction gatways is currently 4.25%.
- HelpAttack! uses an additional 4% to support operations, for a total of 8.25%
- Some nonprofits opt for additional features and support with their campaigns. In those cases, we may charge them fees for these additional services.
We will always strive to keep this the total percentage as low as possible so the causes and nonprofits you support can make the most of your generosity.
Is the cause notified of who made the donation?
Yes. Or, if you don't want the nonprofit to have your information, you can change your privacy settings on the Settings page.
Why (and when!) would HelpAttack! send messages for me?
At most five times per pledge, and only if you tell us to, we help you tell people what you are up to. These updates may count towards your pledge, but you still won't be asked to donate more than your limit.
Specifically, we may send one update when you start a new pledge, one update when you are halfway done, one update when you are almost done, one when you are done, and one update when you have completed your payment.
Also each HelpAttack!-generated post will include a link, sharing your cause with others. When your friends and followers click this link to make a pledge, you'll get credit (we call this 'Network Effect').
If you want to change this decision at any time, simply log in and check or uncheck the "spread the word" box on your pledge. You can control the default for this box on your Settings screen.
Why aren't my Tweets, Facebook updates or pledge amounts showing in real-time in my dashboard?
It would be rude of us to constantly request data from Twitter, Facebook, and other services. So, we update your pledges every few hours.
